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FAQ

GENERAL

Q. Do you recommend the 1” or the 5/8” kneepads?
A. ProKnee recommends our 1” Foam Insert for any wearer who will be on their knees for 8 or more hours a day, who has had knee problems or surgery, who weighs over 200 lbs. or who prefers the maximum protection that ProKnee has to offer.

Q. How long will ProKnee Kneepads last?
A. This depends on the application they are being used for, and the care and maintenance performed by the user. Replacement parts are available and recommended to extend the life of the kneepads.

Q. What applications can ProKnee Kneepads be used for?
A. Our kneepads can be used when working with carpet, hardgoods, softgoods, VCT, ceramics, hardwood, laminates, epoxy, concrete finishing, carpentry, roofing (with approved safety tie off devices), HVAC, automotive, airline, shipbuilding, plumbing, electrical, and many more.

Q. When installing carpet, can I still use ProKnee Kneepads when kicking my knee kicker?
A. Approximately half of our carpet installer customers use them with a knee kicker.

Q. How long will it take for me to get used to wearing ProKnee Kneepads?
A. It varies from 1 day to 1 week, depending on usage and application.

Q. What kind of warranty does ProKnee offer on their kneepads?
A. We warranty the plastic frames and buckles against breakage, Foam Inserts against losing its compression set (if inserts feel flat), and separating from the frame (slight tearing of foam where attached to the frame is considered normal and excluded from warranty).

WARRANTY IS VALID FOR ONE YEAR FROM DATE OF PURCHASE

Q. How do I measure to ensure the kneepads will fit me correctly?
A. Use a tape measure or ruler to take the measurements that are required for the proper fit – “AB” and “C” measurements,

  1. The “AB” measurement is taken from the floor to the top of the kneecap, standing straight with shoes REMOVED. (please do not subtract an inch or two to adjust for the shoe or boot – this will not give an accurate size).
  2. The “C” measurement is taken around your leg – at the widest part of the calf muscle. This will tell us both the correct strap lengths for the kneepad and whether you need the Standard or Wide model of kneepads.

You can also visit an authorized distributor to be professionally measured using our ProMeasure tool.

Q. I thought I measured correctly, but I’m not sure my kneepads are fitting properly. How can I tell?
A. Using the ProMeasure or following ProKnee measuring guidelines will work for the majority of our customers. However, if someone has a high instep or tall boots, it can throw off the size. Please verify that you have the correct size kneepads BEFORE you wear them on a job to avoid a restocking fee. If you have the correct size, the kneepads will sit on the top of your shoe/boot and will be about ¼” to ½” above your knee.

Q. Are the Original Model and/or Model 07 Kneepads still available for purchase?
A. No – ProKnee is no longer manufacturing our Original Model or Model 07 Kneepads. However, all parts are still available to purchase for both models, individually or in various kits. Also, our Repair Facility will continue to rebuild Model 07 kneepads and perform Original Model to Model 07 conversions.

Q. I’m measuring for my kneepads, but my measurement is not exactly on the whole or half inch mark. Do I round up or down?
A. For the AB measurement you would round DOWN to the nearest size. (ex. if you measure 21 3/4”, select 21.5”)
For the C measurement you would round UP to the nearest size.
(ex. if you measure 12 1/4”, select 12.5”)

Q. How much wider are the Model 0714E Kneepads than the other models?
A. The new Model 0714EWide is about 2” wider in the knee seat than our Model 0714 Standard and previous models.

Q. Are parts interchangeable between all kneepad models?
A. No. All Proknee Kneepad models have different fitting parts. When ordering replacement parts, you will need to know which model kneepads you have so you can order the correct fitting parts.

Q. Is the Foam on your kneepads latex free?
A. Yes, ProKnee Kneepads are made from Urethane Foam which is latex free.

Q. I have heard that ProKnee Kneepads will help alleviate back problems as well as knee issues. Is this true?
A. Please read the article “The Ergonomics of Kneeling” for more information regarding Pro Knee use and its effect on your health.