ProKnee Offers a 30 Day Money Back Satisfaction Guarantee!
ProKnee offers a 30 day money back “We Guarantee You’ll Love Them” policy assuring your satisfaction with our product. If you would like to return your KNEEPADS for a full refund of the product cost, please see your place of purchase. to exchange a size or width, call us to obtain a Return Authorization Number. There will be a 30% restocking fee for used/worn kneepads.
You must have a return authorization number to return or exchange kneepads.
ProKnee warranties the plastic frames and buckles against breakage, cushion Inserts against losing its compression set (if inserts feel flat), and separating from the frame (slight tearing of cushion where attached to the frame is considered normal and excluded from warranty).
If you have a warranty issue, contact us to receive a Return Authorization Number. You will need to send the kneepads into our Repair Facility and we will either fix or replace any parts that are covered under the warranty.
Size Change or Product Exchange
Yes, we allow size changes for kneepads within 30 days of purchasing. Call for a Return Authorization Number and let us know what size you need. You will be responsible to send the incorrect size kneepads to our Return Department. Once received, we will ship out the correct size to you.
There will be a 30% restocking fee for any kneepads that are worn. We try to avoid the fee by switching out worn interchangeable parts ie. Rubber Boots, liners etc. when possible.
For all exchanges, customer is responsible for shipping products to ProKnee and ProKnee is responsible for the return shipping back to the customer.
Yes, parts can be exchanged within 30 days of purchasing, if new and unused. Contact us for instructions on completing an exchange.